Anyone can sell you a Point of Sale. Fewer will still be there at 2am.
We have been the local technology partner for restaurants, bars and venues since 1991. Thousands of operators trust us with the system their whole night runs on — and with the people who answer when it does not.
Since 1991, and still answering the phone
Three decades in
We have watched this technology turn over five times. That is exactly why we are careful about what we put on your counter.
Always answered
Phone support around the clock at 925-626-3930, plus All Star support 8:30 to 5, Monday through Friday.
In your building
Installs, training and emergency service delivered in person — not by shipping label and a video call.
One team, one phone number
We are not a call center or a franchise. When you call POS Specialists, you reach the people who actually do the work.
“We believe technology should serve not just as a tool, but as a partner in your success. It’s not just about transactions; it’s about building relationships and the right support for years to come.”
Bob Brockman
Founder
“For over 30 years, we have been providing our customers with real-time support and high-quality solutions, empowering them with the tools and assistance they need to stay ahead in an ever-changing environment.”
Doug Campbell
Partner
Bob and Doug started it — but they are not the whole story. Behind that phone number is a full team of technicians, trainers, system builders, project managers and support staff.
Local is not a marketing word for us
Most Point of Sale companies are a phone tree in another time zone. When the card reader dies on a Friday at seven, you get a ticket number and a promise.
We are down the road. The person who walked your dining room before the quote is the person who shows up with the replacement, and the trainers who taught your staff are the ones who pick up when a new hire is confused three months later.
That is the whole difference, and it is not a small one. Restaurant technology does not fail politely at 10am on a Tuesday. It fails during service.
How we actually work
Three habits that have kept customers with us for years rather than contract terms.
We look before we quote
We would rather walk your floor and watch one service than email a price list. Half the time the real fix is not the thing you called about.
We tell you when the answer is no
If what you have is fine, we will say so. A bad install costs us far more in support than it ever earns in commission.
We stay after go‑live
The relationship starts at install, not ends there. Plenty of our customers have been with us for over a decade.
What comes with the relationship
Free hardware and software upgrades
Your subscription keeps you current. No surprise capital expense turning up two years in because the terminal you bought went end of life.
You can see where your ticket sits
Our service software shows you the schedule and the repair status. No wondering whether anyone is coming.
Technicians who have done this a long time
Award-winning techs and some of the fastest response times in the industry, from people who have been fixing restaurant technology for years.
Who we work with
Hospitality is the whole business. We are not a general IT shop that also sells registers.
Not sure where you fit? Call and ask. We will tell you honestly whether we are the right shop for you.
Point of Sale in action
Operators talking about what changed after they switched.
Don’t take our word for it
★★★★★
The personalized service we receive from POS Specialists is unmatched! Their commitment to understanding our specific needs has transformed how we operate. I can count on them to answer my call, any time of day!
Dave Powell — Owner, El Guapos
★★★★★
I can’t speak highly enough of Doug and his team. They’ve been with us from the beginning, providing personalized service that makes us feel valued. After many years in business, their team is still on the cutting edge of technology and support.
Mike Gatto — Owner, Hop Creek Pub
★★★★★
I appreciate the local touch POS Specialists provides. They genuinely care about our success and are always available to help. Their tech support is top-notch and around the clock!
Jacob Urive — Owner, Mad Duck Craft Restaurants & Brewery
★★★★★
The expertise and friendly service of this POS company make them a standout partner for us. They took the time to implement systems across our diverse restaurant offerings, ensuring that each operates efficiently without missing a beat.
Bob Partrite — COO, Simco Restaurant Group
Come see for yourself.
Talk to the people who would actually run your install — not a rep who hands you off after the sale. Call 925-626-3930 or email sales@posspecialists.com.