POS Specialists

925-626-3930

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Privacy Policy

Last Updated: November 1, 2026

This Privacy Policy describes how POS Specialists (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit our website posspecialists.com (the “Site”), call us, or receive text messages from us, and your rights regarding that information. By using the Site, you agree to the practices described here.

1. Information We Collect

We collect information you provide and information collected automatically:

  • Personal Information You Provide: Name, email, phone, business details when you contact us via forms.
  • Automatically Collected Information: When you visit the Site, we and our third-party providers may collect:
    • IP address, device type, browser information, operating system.
    • Pages visited, time spent, referring URLs.
    • Other usage data.

We use cookies and similar tracking technologies (e.g., pixels, scripts). For details, see the consent preferences managed by our cookie banner, accessible from the cookie settings link in the footer of this Site.

2. How We Use Your Information

  • To operate, maintain, and improve the Site.
  • To respond to your inquiries and provide customer support.
  • For analytics and to understand Site usage.
  • For marketing and advertising (where permitted).
  • Mobile phone numbers and consent collected for text messaging are used only to send the appointment texts you agreed to, never for marketing or advertising.
  • As otherwise described or with your consent.

3. Cookies and Tracking Technologies

We use essential cookies for Site functionality. Non-essential cookies (analytics, performance) are only placed after you provide consent through our cookie consent banner.

  • Analytics: Where we use analytics tools to understand how the Site is used, they are loaded only after you consent through the cookie banner, and you can withdraw that consent at any time.
  • Hosting and Other Third Parties: The Site is hosted by our web hosting provider, which may collect certain technical data in the course of serving the Site. Any other tools in use are disclosed in the cookie banner.

You can withdraw or change consent at any time by clicking the cookie settings link (usually in the footer or banner).

4. Sharing Your Information

We may share information with:

  • Service providers (e.g., our web host, email provider, and analytics providers where used).
  • As required by law or to protect rights.
  • In business transfers.

We do not sell personal information as defined under CCPA/CPRA. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. California Privacy Rights (CCPA/CPRA)

California residents have rights to:

  • Know what personal information we collect, use, or share.
  • Delete your personal information.
  • Opt out of the sale/sharing of personal information.
  • Correct inaccurate information.
  • Limit use of sensitive personal information.
  • Not be discriminated against for exercising rights.

To exercise rights, contact us at privacy@posspecialists.com or 925-626-3930. We will verify your identity.

6. Data Security

We use reasonable measures to protect your information, but no system is completely secure.

7. Children’s Privacy

Our Site is not directed to children under 16. We do not knowingly collect data from children.

8. International Transfers

  • Our primary operations are based in the United States. However, your personal information may be transferred to, stored, and processed in other countries, including by our service providers.
  • When we transfer personal information outside of California or the United States, we take appropriate safeguards to protect it, such as:
  • Using standard contractual clauses or other approved transfer mechanisms.
  • Relying on the service provider’s privacy commitments and certifications.

9. Changes to This Policy

We may update this policy. Changes are effective when posted (with updated date). Continue using the Site to accept updates.

10. Team Photos App (Employees)

POS Specialists provides a mobile and web app called Team Photos for our own employees. It is not offered to customers or the public.

What it collects. When an employee signs in with their posspecialists.com Google account, the app receives their name and email address from Google. When an employee takes or chooses a photo in the app, that photo (the cropped version and the original) is uploaded to POS Specialists’ company Google Drive.

Why. The photo is reviewed by a company administrator and, once approved, is used as the employee’s picture on the POS Specialists website, in their company email signature and as their Google Workspace profile picture.

Where it lives and who sees it. Photos are stored in POS Specialists’ Google Workspace (Google Drive) and are visible to the employee and to POS Specialists administrators. We do not sell or share these photos with third parties, and the app contains no advertising or analytics trackers. Approved photos may appear publicly on our website as part of the team page.

Your control. An employee can remove their photo at any time with the “Remove my photo” button in the app, which deletes both the cropped and original files. Employees can also ask helpdesk@posspecialists.com to remove a photo or stop using it, and it will be removed within 5 business days. Photos are deleted when an employee leaves the company.

Permissions. The app asks for camera access (to take the photo) and photo library access (to choose an existing photo) only when you tap those buttons. It does not access your contacts, location or other files.

11. Live Chat and AI Assistant

Our website and help center offer a live chat. Messages you send, and the name and email you give in the chat, are stored by Zoho, our chat provider, and answered by our AI assistant, Genie, which uses Anthropic’s Claude. The chat sets two cookies it needs in order to work; it does not track your visits around our site. We may use what you write to open a support ticket or have a POS Specialist contact you.

12. Text Messaging (SMS)

Text messages from (925) 304-3887 confirm and remind you of appointments you booked with us by phone. Message frequency varies (usually 1–3 per appointment). Message and data rates may apply. Reply STOP to opt out or HELP for help; contact 925-626-3930. We do not sell, rent or share mobile phone numbers or text-messaging opt-in data and consent with any third parties or affiliates for any purpose, including marketing or promotional purposes. Full program terms: SMS Terms.

13. Contact Us

For questions: POS Specialists, 4944 Windplay Dr, Ste 235, El Dorado Hills, CA 95762, 925.626.3930, privacy@posspecialists.com