Support, training and a real phone number
However you like to reach us, there is always a person on the other end. No ticket queue you never hear back from, no phone tree that loops.
24 / 7 / 365
Nights, weekends and holidays included.
Reach the support team
Four ways in. All of them end with a person who knows the system.
Level 1 support
24/7/365
925-626-3930Answers around the clock, every day of the year, including holidays.
All Star support
Mon–Fri, 8:30am–5:00pm
925-626-3930Deeper configuration work and Level 2+ escalations.
Email support
Any time
support@posspecialists.comFor anything that is not stopping service right now. Most emails get a same-day reply.
Support Central
Any time
Open a ticketSubmit a ticket and check on the ones you already have, day or night.
The calls we take every day
If it is on this list, we have seen it before and we will walk you through it on the first call. If it is not, we will figure it out with you.
Free live training
Two live sessions every week, run by our own Genius experts. Included with your service — book a seat below.
Instructor-led, not a video library
A real person, live — online or in person at your counter. Ask questions as you go and get answers on the spot.
Good for new hires
Get a new hire confident on the system in an hour, without pulling a veteran off the floor to train them.
Included, no charge
Part of your service, not an add-on. Bring as many of your team as you like.
Hands-On with Genius
45 minutes of hands-on walkthrough, then 15 minutes of live Q&A, alongside other restaurant operators. Two sessions — pick the one that matches the job.
Front of house — POS
Core front-of-house workflows — ringing orders, tables and tabs, payments, discounts and closing out. For servers, cashiers and shift leads.
Runs every week — pick whichever date suits you.
Back of house — Admin Portal
Core back-of-house Admin Portal workflows — menu and item setup, pricing, reporting, employees and permissions. For owners, managers and bookkeepers.
Runs every week — pick whichever date suits you.
Book your seat
Pick a date and time below. You will get a calendar invite straight away — and you can bring as many of your team as you like.
Still stuck? Pick up the phone.
Someone is on the support line right now — and every hour of every day after this one.